01
Submit the request
Provide the machine type, model, serial number, location and fault description, with clear photos or video where possible.
After-sales service
Maintenance & technical support
Production continuity depends on more than the machine itself. Correct installation, operator training, preventive maintenance, fault diagnosis and suitable spare-parts support all contribute to reliable operation.
Sakkary Machinery provides installation, commissioning, maintenance and technical support for machines within its service capability. Each request is assessed according to the machine type, model, serial number, warranty status, location, fault description and spare-parts availability.
Planned maintenance and an accurate machine history help reduce unplanned downtime and protect the customer's long-term investment — the same reason to buy from a supplier holding parts in the country.
Our after-sales services
- Installation and commissioning according to the supply scope
- Operator training and technical handover
- Warranty coordination according to the approved terms
- Preventive maintenance
- Fault diagnosis and corrective maintenance
- Spare-parts identification and compatibility verification
- Remote or on-site technical support where applicable
How a service request works
02
Assessment and priority
The technical team reviews the machine, warranty status and production impact before assigning priority and defining the next step.
03
Diagnosis
Diagnosis may begin remotely or through an on-site visit, depending on the fault and the available information.
04
Scope confirmation
Required work, parts, cost and expected timing are clarified before execution, unless covered by an approved warranty or service contract.
05
Repair and closure
After the work, the relevant functions are tested and the findings, actions and parts used are documented.
Protect your production continuity
- Plan maintenance for scheduled production stops
- Cost an hour of downtime when making maintenance decisions
- Identify critical parts and their lead time before purchase
- Keep a file per machine: serial number, install, service, faults and parts
Questions we are asked
Do you service machines that were not supplied by Sakkary?
The request can be assessed after reviewing the make, model, control system, technical condition and available documentation. Service feasibility is not confirmed before technical review.
What is the response time for a service request?
It depends on the fault severity, machine location, team and spare-parts availability, and warranty or service-contract status. The next step is defined after the initial assessment.
What does the installation service include?
Placement, setup, commissioning, training and the responsibilities of both customer and Sakkary are defined within the technical and commercial proposal for each machine.
Keep your production moving
Send the machine type, model, serial number and fault description. The technical team will review it and define the next step.
Related
- Industrial tooling & machine spare parts The machine is the investment. The right tooling and reliable spare-parts availability are what keep production running and reduce costly downtime.
- Industrial machine operator training Machine performance depends on correct setup, programming, operation and routine care. Practical training helps operators use the equipment more efficiently and safely for the intended application.
- Nine kinds of machine, one supplier Everything below is stocked or sourced directly from the manufacturer. Tell us the part you need to make and we will tell you the machine that makes it.